LET’S MAKE IT SIMPLE
Your questions.
Clear answers.
Membership, appointments and the app. Find the practical details before you take the next step.
Getting started
What is Prima GP?
Prima GP brings membership access, phone or video GP appointments, and appointment documents together in a member app. This public website lets you explore the service and example app screens. Contact Prima to confirm current availability and membership terms.
Do I need to log in to view this website?
No. You can explore this website, the app preview, FAQs and guides without an account. Your personal member app uses a separate sign in.
How do I join or check my eligibility?
Call Prima on 0161 826 1620 to discuss individual, family or workplace access. Ask the team to confirm who is covered, the current price, any limits and the start date. Browsing this website does not activate a membership.
Can my family or employees use Prima GP?
Ask Prima about family and workplace membership options. Eligibility, covered people and access depend on the membership agreed with Prima. Each person must be correctly registered before using the service.
Appointments
Can I choose phone or video?
The member app supports phone and video appointment choices. Available appointment types and times are shown when booking. The phone on this website is an illustrative tour and does not reserve an appointment.
What do I need for a video appointment?
Have a device with a camera and microphone, a reliable internet connection, and a quiet, private place with good lighting. Our video appointment guide includes a short preparation checklist.
Can every health concern be dealt with remotely?
No. Some concerns need an examination, tests or care in person. A clinician can advise on the appropriate next step. Prima GP is not an emergency service.
Are prescriptions or referrals guaranteed?
No. Any prescription, referral or document depends on the clinician’s assessment and the service terms. Ask Prima what is included in your membership and whether separate charges may apply.
Your account
How do I sign in to the member app?
Use Member sign in and the email address registered for your membership. If you cannot get access, contact Prima to check your registration. The public app preview does not use your real account.
Where can I find appointment documents?
In the member app, open the relevant appointment and check its documents. Files appear when they have been added to that appointment. The example document screen on this website contains no patient records.
How do I change or cancel my membership?
Contact Prima on 0161 826 1620 to ask about changes, renewal or cancellation. Your membership terms determine the applicable notice period and any charges. This website does not process membership changes or payments.
Urgent help
What should I do if I need urgent help?
Call 999 for a life-threatening emergency. In England, NHS 111 can help if you need medical help now and are unsure what to do. Do not wait for a Prima GP appointment in an emergency.
LET’S MAKE IT CLEAR
A question about membership?
Speak to Prima about eligibility, current availability and the right access for you, your family or your team.